reze88 Privacy Policy

Information Collected

reze88 collects users' personal information as part of the account registration process, deposit and withdrawal management, and fulfilment of licensing obligations. We only process data that is necessary and relevant for the purposes clearly stated in this policy.

Categories of information that may be collected include:

• Full name as per identity card (MyKad) or passport
• Date of birth for age verification purposes (21 years and above)
• A valid email address and mobile phone number
• E-wallet or banking account information for financial transaction purposes
• IP address and device data when using the platform
• Deposit and withdrawal transaction history
• Records of gaming activity on the platform

Data Collection Methods

Personal information is collected through various transparent and lawful methods. reze88 does not collect data without the user's knowledge except in technical contexts required for platform security.

Data collection methods used include:

• Account Registration — information provided voluntarily during the sign-up process on the reze88 platform
• Identity Verification (KYC) — documents submitted to meet legal compliance requirements
• Financial Transactions — data generated during deposits via Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay or cryptocurrency
• Platform Activity — usage logs generated automatically when users interact with the website
• Customer Support Interactions — communications via live chat or email
• Cookies and Similar Technologies — technical data collected to improve platform performance

Purpose of Data Use

Every piece of data collected by reze88 has a clear and lawful purpose. We do not use user information beyond the scope stated below:

• To provide and maintain platform services smoothly
• To process deposits and withdrawals securely within 15 minutes to 2 hours
• To verify user identity in order to meet international licensing requirements
• To prevent fraud, money laundering and unlawful activity
• To comply with legal requirements and directives from relevant regulatory bodies
• To provide 24/7 customer support in Malay and English
• To send updates relating to accounts, bonuses or changes to terms
• To analyse platform usage for service improvement purposes

reze88 will not use user data for third-party marketing purposes without explicit consent from the user. Any marketing communications sent by reze88 will include an option to unsubscribe.

Disclosure to Third Parties

reze88 understands that user trust depends on how their personal information is handled. We do not sell or transfer user data to third parties for marketing purposes under any circumstances.

However, in the following limited situations, information may be shared with trusted parties:

• Payment Providers — transaction information required to process deposits and withdrawals via supported payment methods
• Game Providers — minimal technical data required to enable access to games on the platform
• Regulatory Bodies — information required by licensing authorities or relevant legal authorities
• Technical Services — infrastructure providers that support platform server operations and cybersecurity

Information Security

Protecting user data is an operational priority for reze88. Our platform uses a comprehensive set of technical and organisational security measures to prevent unauthorised access, alteration or disclosure of data.

Key security measures in place include:

• 256-bit SSL encryption for all data transmitted between users' devices and reze88 servers
• Password storage using irreversible cryptographic hashing algorithms
• Layered firewall systems and active intrusion detection (IDS/IPS)
• Two-factor authentication (2FA) available for users who wish to enhance account security
• Regular security audits by independent third parties
• Internal access to user data is restricted to staff who genuinely require it

While we take all reasonable measures, no security system can be guaranteed to be one hundred percent foolproof. Users are also encouraged to keep their account passwords confidential and not share login credentials with anyone.

Cookies and Tracking Technologies

reze88 uses cookies and similar tracking technologies to improve the user experience, analyse platform traffic and ensure technical functions run properly.

Types of cookies used by reze88:

• Essential Cookies — required for basic platform functions such as login session verification and security. These cookies cannot be disabled.
• Performance Cookies — used to analyse how users interact with the platform for technical improvement purposes.
• Preference Cookies — store user preferences such as language and display settings to make repeat visits easier.

Users can manage or delete cookies through their web browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the reze88 platform.

User Rights

As a reze88 platform user, you have certain rights regarding your personal data. reze88 respects and supports the exercise of these rights.

• Right of Access — you may request a copy of the personal information we hold about you
• Right of Rectification — you may request correction of data that is inaccurate or incomplete
• Right of Erasure — in certain circumstances, you may request deletion of your personal data
• Right to Object — you may object to the processing of your data for specific purposes
• Right to Restrict Processing — you may request that we limit how we use your data
• Right to Data Portability — you may request that your data be transferred in a machine-readable format

To exercise any of the rights above, contact the reze88 customer support team via 24/7 live chat or email. All requests will be taken seriously and responded to within a reasonable time. Please note that some requests may be subject to legal or licensing requirements that prevent the deletion of certain data.

Data Retention

reze88 only retains users' personal information for as long as it is needed to fulfil the purposes stated in this policy, or as required by applicable laws and international licensing requirements.

Financial records and account activity may be retained for a longer period to meet legal compliance obligations related to anti-money laundering and tax records. Once the designated retention period ends, data will be securely deleted or anonymised.

Data collected for analytics and platform improvement purposes is stored in aggregated and anonymised form, meaning the information can no longer be linked to individual users.

Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or how reze88 handles your personal data, please contact our team through the following channels:

Our team will endeavour to respond to all privacy-related enquiries promptly. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in your local jurisdiction.

Privacy Policy Amendments

reze88 reserves the right to modify this Privacy Policy from time to time to reflect changes in our operational practices, new legal requirements, or developments in data security technology.

Any material changes to this policy will be communicated to registered users via in-platform notifications or email at least 14 days before the changes take effect. The "Updated" date at the top of this page reflects the latest version of the policy.

Continued use of the reze88 platform after the effective date of any changes is considered acceptance of the updated policy. If you do not agree with the changes, you have the right to close your account by contacting our support team.

Previous versions of this Privacy Policy are kept in our internal records and may be requested for review upon a valid request from a registered user.